Welcome to! We appreciate your trust in our products and services. This Purchase and Refund Policy outlines the terms and conditions related to purchases, returns, and refunds. By using our website and making a purchase, you agree to comply with this policy, our Privacy Policy, and our Terms and Conditions.


Product Disclaimer

We offer products that may contain legally sourced hemp flower. We Sell "CBD Products with a Delta-9 Tetrahydrocannabinol concentration of not more than 0.3 percent on a dry weight basis. KOU OLA PONO, LLC. makes no guarantee as to the lawfulness, within your state or local jurisdiction, of any product offered on the Website. We recommend all of our customers to be informed. They should be aware of their individual state and local laws.

The Food and Drug Administration (“FDA”) has not approved any of the products available on By using this Website, you acknowledge that you understand that the statements regarding our products have not been evaluated by the FDA; that our products are not intended to diagnose, treat, or cure any disease or ailment; and that results from our products may vary. Always check with a physician before trying any new dietary supplement, medicinal herb, or botanical extract.


All prices listed on are in the local currency (e.g., USD, EUR, etc.). Prices are subject to change without notice. Any discounts, promotions, or coupons will be applied during checkout.

Order Confirmation

Upon placing an order, you will receive an order confirmation email with details of your purchase. Please review this information carefully and contact our customer support if you notice any discrepancies.

Order Processing

Some of the products may be shipped directly to you from our manufacturer or distributor. We need two full business days to process any order received, Monday through Friday. The average delivery time is five to seven business days. Please allow seven business days before contacting us with any questions concerning the status of your order.


We only ship our products within the United States. All packages are sent according to customers’ shipping method requests (e.g., ground vs. two-day or three-day). We offer free standard shipping on all orders of $100.00 or greater via USPS. We provide tracking numbers at the time of shipping. If you did not receive a tracking number, check your spam folder.

All orders come with a copy of the test results showing THC content for that product’s corresponding batch. We do not include a bill of lading or an invoice inside the package. For any specific shipping requests or questions, please send a message to For inquiries into USPS package deliveries, please contact USPS or visit their website.


We accept various payment methods, including credit/debit cards and other secure payment gateways. Your payment information is encrypted and protected.

Returns and Refunds

Eligibility for Returns

We want you to be satisfied with your purchase. We offer 100% customer satisfaction guarantee. If you are not completely happy with your order, you may be eligible for a return. Here are the conditions for returns:

Within the Return Window: Returns must be initiated within [30] days from the delivery date. We will either refund or replace products if a customer is not satisfied with a purchase, with the exception of any shipping or other fees. We reserve the right to require you to return any products you have purchased prior to refunding or exchanging your order.

Return Process

To initiate a return:

  1. Contact our customer support team via email.

  2. Provide your order number and a brief reason for the return.

  3. Follow the instructions provided by our team for shipping the item back to us.


Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund within [15] business days. Refunds will be issued to the original payment method used during the purchase.

Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).

Contact Us

If you have any questions or need assistance regarding purchases, returns, or refunds, please reach out to our customer support team at

Limit of Liability


By purchasing any product on the Website, you agree to indemnify, defend, and hold harmless KOU OLA PONO, LLC. and its agents, managers, officers, directors, representatives, and employees from and against any and all liabilities, losses, damages, and expenses, including reasonable attorneys’ fees (collectively, “Claims”) arising from or growing out of any acts or omissions you commit, including but not limited to, violation of any applicable law, regulation, or order. In no event will you be entitled to recover from KOU OLA PONO, LLC. any indirect, consequential, incidental, punitive, exemplary, or special damages, or any damages for loss of data, profits, revenue, reputation, business, or goodwill, even if the KOU OLA PONO, LLC. has been advised of the possibility of such damages.